The Information We Collect and Store
TBA GLOBAL collects data directly from you, for instance when you inquire about one of TBA GLOBAL’s Services or send an email to TBA GLOBAL, or from your interactions with our website, products or Services. Details include:
Information You Provide. We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in a chat, or when you otherwise correspond with us.
Transaction Data. While using our Service, we collect information about the Services you purchase and your payment method. We monitor your time spent on our Website, so we can better help you if you struggle with any of the needed steps to be done.
Uploaded Data. We collect and store the information and data (typically on your marketplace traffic) you upload, download, or access with the Service (“Files”).
Contact details. When you inquire about our Services, register for an event or seminar, download content like white papers, communicate with us by email, or enter a live chat, we may collect your contact details, such as your name, company, address, phone number, fax number, and email address. If your company uses the Services and we provision you an account, we may collect your name, email address, and associated IP address as part of your company’s use of the Services.
Account creation. When you create an account with us via our website, we may collect your contact details and a password.
Billing data. When you purchase Services or register to attend an event, we may collect billing and payment information.
Device and usage data. When you use our website or our Services, we may also automatically collect data about your device and about your usage of and activity on our website and Services. For example, we collect your device’s operating system type, IP address, device identifiers, browser type, device type, domain name, access times, and the duration of visit, and other information.
Data from our mobile apps. When you use our mobile Services, we may collect your contact details, the geographic location of the device, the geographic locations you provide to our Services, and geographic areas derived from your IP address. We may also collect information about your invoices such as postal addresses, invoice numbers, exemption certificate numbers, item descriptions, quantities, and amounts.
Chat data. When you start a live chat, TBA GLOBAL will collect a log of your interaction with TBA GLOBAL’s chat agents.
Personal data collected from other sources:
TBA GLOBAL may also collect personal data from other sources, including third parties from whom we have purchased data, and we may combine this data with data we already have about you. For example, we may collect personal data from:
Partners: TBA GLOBAL may engage in joint marketing activities or event sponsorships with our third-party partners and we may collect personal data about you from these activities. We also allow partners to provide referrals to TBA GLOBAL of individuals who may be interested in learning more about TBA GLOBAL’s Services. We rely on our partners to obtain your permission before sharing your personal data with us.
Service Providers: TBA GLOBAL may also engage with third-party service providers who help us understand how our customers are using TBA GLOBAL’s Services.
TBA GLOBAL may also receive personal data from other sources, including third parties from whom we have purchased data, and combine this with the data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
How We Use Your Personal Data
TBA GLOBAL uses your data to provide you with and improve upon the Services that you or your company requests, to communicate with you, and to advertise to you through third-party publishers.
Providing and Improving TBA GLOBAL’s Services. TBA GLOBAL uses the data you provide, or data that we collect when you use our Services, to operate our Services, provide you with the Service that you or your company has requested, and to continually improve our Service offerings, internal systems, website, and processes. We may use your data to authenticate your ability to access and use the Services. We also use your data to detect and prevent fraud, protect the security of our website and Services, and enhance the safety of our Services.
We may also use data provided by you or collected by third party service providers or partners on our behalf to troubleshoot or provide customer support.
We may also use your data to plan and host corporate events, including online webinars.
Communicating with you. TBA GLOBAL’s website allows you to download white papers, fill out forms for more details about our Services, and to engage with us via our chat functionality. You can also register to attend online seminars or in-person events. We use this information to provide you with the material you requested, to follow up with you about your interest in the Services, or to register you for the event you request. We may also use personal data to understand you and your preferences so that we may enhance your experience and send you information about TBA GLOBAL, our affiliates, and our partners, such as information about promotions or events.
If you follow or like TBA GLOBAL on third party social media sites, we can see your public profile and may direct advertising to you.
Advertising. We may use data collected via cookies and other technologies to manage our advertising on other sites or to provide you offers or advertisements, including for third-party services, based upon your browsing activities and interests. For more details, please click here.
Legal bases for processing (EEA and UK users). We collect and process information about users based in the European Economic Area (“EEA”) and the United Kingdom (“UK”) where we have a basis to do so under applicable law. TBA GLOBAL relies on one of the following four legal bases for processing your data:
Contract. When you or your company enter into an agreement with us, we will process your data to fulfil the terms of our contract.
Legitimate interest. We have a legitimate interest in protecting the safety and security of our Services, operating and improving the Services, supporting our customers, marketing and promoting the Services, and protecting our interests.
Consent. In some cases, you will give us consent to use your data for a specific purpose.
Legal obligation. We may be required to process your data to comply with a legal obligation.
EEA and UK users have a number of rights in relation to their personal data processed by TBA GLOBAL. Individuals residing in the EEA or the UK can review a summary of those rights here.
Why We Share Personal Data
Service Providers. TBA GLOBAL may share your data with our contracted service providers and vendors so that these service providers and vendors can perform services on our behalf. For example, we use a third-party customer relationship management platform or data analytics platform to organize data and better understand our customers and prospective customers. These service providers are authorized to use your data only as necessary to provide the requested services to us. We may also share personal data with third-party social networking websites, like LinkedIn, for our marketing and advertising on those websites. We use certain trusted third-party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, security, payment processing, and improvement of the Service’s features). For example, we use Microsoft Azure storage service to store some of your information (for more information on Microsoft Azure’s security see https://docs.microsoft.com/en-us/azure/security/azure-security). Google Analytics collects us first-party cookies, data related to the device/browser, IP address and on-site/app activities to measure and report statistics about your interactions on our websites. (For more information on data collection of Google Analytics, visit https://support.google.com/analytics/answer/6004245?hl=en website. Information on how you can opt-out of having making your site activity available to Google Analytics you will find on website: https://support.google.com/analytics/answer/181881?hl=en)
Affiliates and Subsidiaries. We may share your data with our subsidiaries and affiliates (those entities under common control) to provide the Services you request, such as customer support, marketing, technical operations, and account management purposes.
TBA GLOBAL’s Partners. TBA GLOBAL’s extensive partner network provides a broad range of integrations that enable our Services to interconnect with third-party software. We may share your data with these partners to support our mutual customers. We may also share your data with our partners who co-sponsor events that you choose to attend.
Billing. TBA GLOBAL uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf.
Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Non-private or Non-personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service, and use this information for both commercial and non-commercial purposes.
Compelled Disclosure. TBA GLOBAL reserves the right to share your data if required by law or to comply with a judicial proceeding, court order, or valid legal process. We may also disclose your data to protect the rights and property of TBA GLOBAL, our agents, employees, partners and customers, including to prevent or stop an attack on our systems or network or to prevent spam or attempts to defraud our users. Finally, we may also need to disclose your data in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
How to Manage Your Personal Data
Managing personal data. TBA GLOBAL provides different accounts with varying functionality depending on the Services users access. TBA GLOBAL accounts generally permit you to update your user settings or profile by logging into the applicable website or Service with your username and password. If you do not have an account but wish to make a request to manage your data, you can contact TBA GLOBAL using the information in the “Contact Us” section below. Requests to manage your data will be addressed within a reasonable timeframe. If you are an employee of an TBA GLOBAL customer, you may also wish to contact your company’s system administrator for assistance in managing your data.
Monitoring of Incoming Emails
All incoming emails sent to TBA GLOBAL email accounts will be archived and may be scanned by TBA GLOBAL and/or our external service providers to detect and prevent threats to our systems, investigate illegal or inappropriate behaviour, and/or eliminate unsolicited promotional emails (“spam”). If you have any concerns about this process, please contact us.