- Article
Customers Face Order Cancellations due to Mexican Import Regulations
New Mexican Customs Rules in 2025 Cause Amazon Order Cancellations and Delays
As of 1 January 2025, the Mexican government implemented a series of new import regulations aimed at tightening control over cross-border e-commerce, curbing the practice of low-price dumping, and protecting local industries.
These changes have had a significant impact on the sale of imported goods through platforms such as Amazon.
In particular, customers outside of Mexico City have frequently experienced order cancellations or delivery delays due to customs issues.
Overview of New Mexican Customs Regulations
The measures introduced by Mexico at the start of this year have had four main effects:
- Unified 19% Import Tax
All goods imported via courier or parcel services—regardless of their value—are now subject to a unified 19% tax rate. This includes customs duties, VAT, and processing fees. - Mandatory Importer/Recipient Tax ID (RFC)
All import declarations must now include the importer or recipient’s Federal Taxpayers Registry Number (RFC).
Previously, low-value goods were not subject to this requirement, but this is no longer permitted.
Formal Customs Declaration for High-Value Goods
- For goods valued over USD $1,000, the recipient must be registered with Mexican customs as an importer (Padrón de Importadores).
- For goods valued over USD $2,500, a formal customs clearance process is required, which may result in longer processing times and stricter compliance obligations.
Restricted Product Categories
Certain categories such as textiles, apparel, and footwear must go through formal import procedures and may be subject to higher tariffs and stricter customs inspections and requirements.
What is the Impact on Consumers and Sellers?
Consumers
Many customers, especially those outside Mexico City, have seen their Amazon orders cancelled or their shipments delayed.
This is largely due to sellers failing to provide their own valid RFC number, which is now required for customs clearance.
Sellers
The new regulations significantly increase operational complexity and costs for sellers. Many now need to bear the associated duties and customs fees.
Furthermore, certain products—such as food, cosmetics, and electronics—may be denied entry if they fail to meet the updated import standards.
Our Recommendations
Businesses actively trading in Mexico are strongly encouraged to familiarise themselves with the latest regulations. This includes:
Understanding product restrictions: Confirm whether your products comply with Mexican import regulations to avoid clearance failures due to restricted categories.
Adjusting logistics strategies: Consider working with a professional customs broker to ensure smooth import procedures.
Update product listings: Clearly indicate on product pages if an RFC number is required to help buyers comply with customs regulations.
The new Mexican import rules have raised the bar for cross-border compliance. Staying informed and adapting promptly to these changes will help ensure the long-term stability and success of your e-commerce operations in Mexico.
Let TBA Global help you stay compliant and competitive.
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